Introducing the SIMANTAP PUAS for Services in PKM-Guluk Guluk Jawat Sumenep East.

SIMANTAP PUAS offers two survey modes, regular and questionnaire, and is designed in accordance with the Regulation of the Minister of Administrative Reform and Bureaucratic Reform. Users can provide feedback on the services they receive, which will be stored in an online database. This data will then be used to generate detailed reports on service quality and performance, culminating in the Community Satisfaction Index. The Likert scale measurement and comprehensive calculation ensure that the app provides accurate insights for management to identify areas for improvement. The questionnaire mode allows administrators to fully control the list of questions based on regulations, and there is also an option to address customer dissatisfaction. Additionally, there is a separate feature for administrators to print reports on a Windows platform.

Features of SIMANTAP PUAS:

• Two Modes of Survey: The app offers two modes of survey, namely regular mode and questionnaire mode, allowing users to choose the mode that suits their preferences.
• Compliance with Regulations: The application is developed based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 Year , ensuring that it meets the required standards and guidelines.
• Online Database: Feedback and responses from the community service users are stored in an online database, allowing for easy access and retrieval of data.
• Detailed Reports: The app generates detailed reports on various aspects such as Interval Value, Conversion Interval Value, Service Quality, and Performance Services Unit. These reports provide valuable insights into the satisfaction of the community.
• Likert Scale Measurement: The app utilizes the Likert scale measurement, which is a widely accepted method for measuring attitudes and opinions. This ensures accurate and comprehensive feedback from users.
• Print Reports: The app provides a separate module for administrators to print reports. This feature allows for easy sharing and distribution of reports within the organization.

Conclusion:

With its two modes of survey and compliance with regulations, the app ensures a seamless and standardized survey process. The online database and detailed reports provide valuable insights for management to improve service performance. Additionally, the Likert scale measurement and print report feature enhance the usability of the app. Click here to download the app and start improving community satisfaction today.