One-stop Shop for Retailers

Airtel Tribe empowers retailers to seamlessly manage customer service and their own accounts with Airtel.

Retailer Tribe App Features:

• Customer Service:

  • New customer registration
  • Edit existing customer registration
  • SIM SWAP
  • MNP
  • Airtime/bundle purchase
  • AM cash in/out
  • Bill payment
  • EVD/AM transfer for other retailers

• Account Management:

  • View/edit profile
  • View/update/request/buy stock
  • View sales hierarchy
  • AM/EVD pin reset and account unlock
  • Agent loan
  • Banking services

• Performance Tracking:

  • Transaction history
  • Commission paid
  • Retailer performance on Airtel services

• Self-Service and Support:

  • Self-service requests
  • Service requests to Airtel

• Additional Features:

  • Training and survey notifications
  • Digital notices management

Availability and Accessibility:

The app is available in both English and French to support Airtel Africa operations. Its user-friendly interface enhances business productivity for retailers.

Latest Version Updates (2.28.0):

• Last updated: Oct 9, 2024
• Minor bug fixes and improvements
• Install or update to the newest version for the latest enhancements