Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to revolutionize field service management with a mobile solution that harnesses the power of digital transformation to support on-site employees quickly and efficiently, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) streamlines the entire service process, ensuring greater efficiency and transparency through paperless call handling. This allows your field service team to concentrate on what matters most—enhancing customer satisfaction.

From sending text message notifications about the engineer's arrival or delivery at the customer's site to providing live on-route tracking, we minimize customer wait times.

Our integration with FLS Real-Time-Scheduling enhances agility, enabling seamless incorporation of same-day and ad-hoc requests into the route schedule.

The Next Level: Digitizing Workflow Processes with FLS MOBILE FLOW EDITION

Are you currently using or planning to use BPMN standard for process modeling?

Now, you can effortlessly transfer these processes to your field service app. The app integrates your field service intuitively and user-friendly, tailoring queries and process steps to the specific needs of each service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set allows for quick and compact digitization of processes.

• User and Role Reference: Offers clear, simple, and self-explanatory guidance, supporting the skill set of engineers/drivers and minimizing execution errors.

• Data Transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Utilizes systems like Google Maps or custom GEO systems.

• Partner Integration: Easily integrates partners and service providers via link sharing.

• Staff Radar: Displays nearby engineers, allowing them to seek assistance from colleagues in proximity during a call.

• Push Notifications: Sends alerts to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the engineer's estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.

• On-Premise Data Recording: Captures call and feedback data, whether online or offline.

• Independent Appointment Scheduling: Allows field engineers to set binding appointments, integrated with FLS Real-Time-Scheduling.

• Documentation and Reporting: Records checklists, reports, and updates to master data.

• Information Provision: Supplies all relevant details regarding the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the attachment and transfer of files in common formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment from both the customer and engineer.

• Mobile Time Recording: Tracks activities and absences.

• Mobile Materials Management: Includes van stocktaking, allowing for direct booking and reordering of used materials, and transparent recording of material exchanges between colleagues.

  • Manages material groups, locations, storage facilities, and inventory.
  • Handles serialized materials.
  • Books material movements.
  • Processes purchase or restock requests.

For any inquiries or additional information, please contact us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements have been implemented. Install or update to the newest version to experience these enhancements!